Delighting Customers: Service Excellence Strategies
August 12 @ 4:00 pm - 5:30 pm
BUSINESS MASTERCLASS
Delighting Customers: Service Excellence Strategies
Ready to Wow Your Customers?
Delivering great service isn’t just about being polite — it’s about creating value, trust, and loyalty with every interaction.
This live, interactive session will equip you with powerful strategies to deliver exceptional service, build trust, and inspire long-term loyalty.
Event highlights
Here’s what you’ll walk away with:
Service Excellence Framework: Learn the pillars of outstanding customer service.
Customer-Centered Thinking: Discover how to see your business through your customer’s eyes.
Communication Skills for Impact: Improve how you listen, respond, and build lasting connections.
Systematizing Service: Build processes that guarantee consistency and excellence.
Imagine customers who return again and again — and tell others why they should too. It all starts with service that delights.
Delivering great service isn’t just about being polite — it’s about creating value, trust, and loyalty with every interaction.
Reserve your spot now!
MEET YOUR COACH
Heer Pasha, Certified Business Coach
Proven track record in both for-profit and impact sectors, bridging financial strategies and business operations with short, medium and long-term action plans, managing budgets upwards of CAD$150M.
Extensive experience building strong relationships with Boards of Directors, Regional committees, Executive Management, auditors and banks.
Leader of large, multicultural teams, Certified Public Accountant (CPA) and Project Manager (PM) with over 23+ years of experience in negotiation,partnerships, financial and performance planning, and process re-engineering.
Involved in the community by volunteering on Boards of Directors, mentorship and coaching for community agencies.
Enjoys long walks while listening to true crime podcasts, hot yoga, trying new recipes and hands-on parenting to twin girls.
MEET YOUR COACH
Hugo Breton, Managing Partner
Certified Business Coach and Managing Partner at ActionCOACH Halton
Helps small business owners in Oakville, Burlington and Milton with team, time and money, building thriving companies that change lives.
Works with business leaders in technology and video games to grow their companies, avoid burnout and build cultures that attract top talent.
Co-founded a virtual assistant platform with social impact to help entrepreneurs scale fast.
Led operations for a video game publisher, delivering experiences for millions of players.
Former business consultant for global Fortune 500 companies, leading performance transformations
Active in the Halton community and volunteer with local associations.
